October 17, 2014
It has come to our attention that some of the thermometers that have been included with our KettlePizza kits may not perform as intended. In two instances among the thousands of such thermometers that have been shipped, the glass face has cracked/shattered while in use. As a precaution, we have decided to replace all such thermometers with an improved version that has the benefit of a vented back plate which will keep the glass from breaking under normal use. We ask that you simply check the back plate of your existing thermometer. If you see a venting hole or slot, then you can continue enjoying the benefits of your thermometer. If you don’t see a venting hole please contact us for a free replacement. Thank you for your attention to this matter.
Hazard: The glass cover and components on the KettlePizza thermometer can break, posing a risk of injury to the user or those nearby.
Incidents/Injuries: The Company has received two reports of thermometers breaking. No injuries have been reported.
Description: KettlePizza kits sold during the period of June 2014 to October 2014 may include thermometers that are at risk of breaking. Thermometers with vent holes or slots on the rear (see picture) are ok for use. Thermometers without vent holes or slots on the rear should be disposed of and replaced with a new vented thermometer.
Sold at: Amazon, Crate and Barrel, Hayneedle, Wayfair, Shoppers Choice, KettlePizza.com and other retailers.
Remedy: Contact KettlePizza to receive a free replacement thermometer. Consumers should not use the unit until the replacement thermometer has been installed in accordance with the instructions.
Consumer Contact: Call KettlePizza toll-free at (888)205-1931 between 9 a.m. and 5 p.m. ET Monday through Friday. Customers can also email us at email@example.com, please be sure to include your address and we will send a replacement thermometer right out to you.